Information for visitors from the European Economic Area
Last updated: August 2024
cliff-falcon is committed to protecting the privacy and personal data of all visitors to our website, including those from the European Economic Area (EEA). This page explains how we comply with the General Data Protection Regulation (GDPR) and your rights under this regulation.
cliff-falcon is the data controller for personal information collected through this website. Our contact details are:
Email: [email protected]
Address: 47 Kloof Street, Gardens, Cape Town, 8001, South Africa
Under the GDPR, we must have a legal basis for processing your personal data. We rely on the following bases:
Where you have given clear consent for us to process your personal data for a specific purpose, such as when you submit an enquiry form or accept non-essential cookies.
Where processing is necessary for the performance of a contract with you, such as delivering purchased route itineraries.
Where processing is necessary for our legitimate interests, provided these are not overridden by your rights. This includes website security, fraud prevention, and improving our services.
Where processing is necessary to comply with a legal obligation.
If you are in the EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.
You have the right to request that we correct any inaccurate personal data we hold about you without undue delay.
You have the right to request that we delete your personal data in certain circumstances, including:
You have the right to request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have contested.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds for the processing.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within one month, though this period may be extended by two further months where necessary given the complexity of the request.
You will not be charged a fee for exercising your rights unless your request is manifestly unfounded or excessive.
cliff-falcon is based in South Africa. When you provide personal data to us, it may be transferred to and processed in South Africa. Where we transfer personal data from the EEA to countries not deemed to provide an adequate level of protection, we implement appropriate safeguards such as standard contractual clauses.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are outlined in our Privacy Policy.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. If you are in the EEA, you may lodge a complaint with the data protection authority in your country of residence.
However, we would appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us in the first instance.
We may update this GDPR information from time to time. We encourage you to review this page periodically for the latest information on our data protection practices.